Return & Exchange Policy

We want you to love your Emeri pieces! If something isn’t quite right, here’s how we can help. 💛

Return Policy

• We accept returns for store credit only within 30 days of delivery.
  
• Returns must be requested within 14 days of delivery.
  
• Email us at contactemeri@gmail.com with your name, order number, and items you’d like to return.
  
• Once we receive and inspect your return, we’ll issue store credit within 5–10 business days.
  
  

Eligibility for Returns

• Items must be unworn, unused, undamaged, and in original packaging.
  
• Earrings are final sale for hygiene reasons.
• Sale items, sample sale pieces, and personalized/customized items are non-returnable.
  
  

Return Shipping & Refund Terms

• Outbound shipping fees are non-refundable.
  
• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
• Once your return is inspected and approved, the return shipping cost will be deducted from your store credit.

Damages & Defects

• If your item arrives damaged or defective, email us by providing your order number and a picture of your received item(s) and we’ll send a prepaid return label to replace the faulty piece.
• Refunds are only issued in rare cases, decided on a case‑by‑case basis.
  

Wrong Item Received

• Contact us within 5 days of delivery if you received the wrong item.
  
• Items must be unused and in original packaging.